Booking Policy

Important Information to All Clients

Your Credit Card Information:

• All services are required to have a 20% deposit of an estimated total cost of the service. Your deposit signifies your commitment to your appointment.
• The deposit will go towards the total cost of the service you have booked for. This means that at checkout, you will have to pay the remaining 80% of the total cost of the service.
• The deposit is non-refundable in case of:
  • No-show
  • If you cancel your appointment less than 24 hours before it. (This means that you will be automatically penalized for 20% of the total cost of the service in case of no-show or late cancellation.)
• All unconfirmed appointments are automatically cancelled 24 hours before the appointment.
• Please keep in mind that it is at our discretion whether the reason for your cancellation deems reasonable to return your deposit back or to keep it.
• Please note that your card details are secured, and we don’t have any access to your card. We don’t use your card in any other cases except for no-shows and late cancellations.

Additional Charges:

• Please be advised that at checkout, a mandatory tax (13% HST) will be applied to the total cost of the service for any payment method, including cash payments.

Realistic Expectations:

Realistic expectations are a priority at Shine Salon. That is why we always provide you with in-person or online consultations prior to your appointment to discuss the realistic end result because we care about your hair quality first.

• Please note that during the in-person or online consultation prior to your colouring appointment, it is your responsibility to let our hairstylist know if you have had any chemical treatments in the past (keratin, botox, nano plastia, or any type of perm). The result of withholding this information can lead to unpredictable consequences like losing the hair.
• Please be advised that we provide the same high-quality service for every client; however, every person’s hair is unique, and the result can differ even when we use the same colour formulas but on different hair.
• Specific results or colour requests cannot always be guaranteed due to multiple reasons (previous colouring history, chemical treatments, hair quality, texture, etc.).
• We cannot guarantee how long the result will last if you don’t follow our home care recommendations.
• All services provided are non-refundable.

Right to Refuse the Service:

• We reserve the right to refuse any service.

Late Arrivals:

• We understand that things can happen, but if you are late for 15 minutes or more after your appointment has started, we keep the right to refuse the service, and the deposit charge may be applied.
• If you are going to be late or cannot make your appointment due to unforeseen circumstances, please contact us as soon as possible.

No-Shows:

• Remembering and respecting the appointment time is your responsibility.
• If you do not show up to your appointment and do not give any notice, your deposit will be forfeited.
• Please keep in mind that you will also be put on the blacklist. The next time you decide to book an appointment with us, a 100% deposit will be required.

Same-Day Cancellations:

• If you reschedule or cancel your appointment on the day of your appointment or 24 hours before it, your deposit will be forfeited, and you will be required to put down a new deposit to secure a future appointment.
• Please keep in mind that if you need to move your appointment, you will be rescheduled according to the existing schedule, and we will not move other clients to serve you at your earliest convenience. In most cases, the next available appointment may occur in several days or weeks.

Personal Belongings:

• Please do not wear expensive or favourite apparel to your hair colouring appointments. We work with colour and chemicals that can damage any fabrics.
• Shine Salon is not responsible for any stains that might occur during the process.

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